Privacy Policy

Last updated: October 2026

This policy explains how VPNRW handles personal data across its website, user panel, and subscription services. Third-party payment services and external websites have their own privacy rules, which are not replaced by this policy.

Account Data and Its Uses

VPNRW does not require an email address; a username and password are enough to create an account. The account system processes usernames, password verification data, subscription status, and necessary records of data usage. These are used for login verification, plan delivery, and usage accounting, respectively. Data usage records are used only for account billing and do not show browsing activity.

When you submit a support ticket, this service processes the issue description and attachments you choose to provide to investigate a problem or order. Do not include passwords, sensitive payment credentials, or complete subscription links. If you choose to provide an email address in a ticket, it is used only to handle that request and is not required to use the service.

Anonymous No-Logs Policy

VPNRW follows an anonymous no-logs policy. We do not record which websites users visit or retain browsing histories, browsing content, or DNS query histories. We do not keep connection logs that could be used to reconstruct an individual's browsing activity, including records linking source and destination addresses, individual connection times, or session histories.

Temporary connection states needed to operate the service are used only for data transmission and session maintenance; they are not turned into persistent browsing logs. Account data usage records and website traffic statistics are used separately for usage management and page improvements, and are not linked to the content of visits to international websites. Anonymous no-logs describes our data handling practices; it does not mean that third-party platforms cannot identify activity on their own accounts.

Orders and Third-Party Payments

Order records include the selected plan, amount, order status, and identifiers needed to verify transactions. They are used to activate services, reconcile payments, issue refunds, and handle disputes. Supported payment methods are Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or settlement channel, whose collection and retention practices follow its own rules.

VPNRW receives the payment result needed to confirm an order and does not ask you to provide your payment account password in a support ticket. See the Refund Policy for refund terms. To verify a request, we may need an order identifier and information confirming account ownership, limited to what is necessary to handle the request.

Site Statistics and Local Storage

Website statistics help us understand page visits, referral categories, device types, and entry-point clicks so we can improve content and workflows. Statistics are limited to pages on this site and are not used to record website content accessed through subscription connections. Do not put account credentials or subscription links in page query parameters or publicly shared URLs.

Cookies and local storage are used to maintain sessions, save language preferences, and retain necessary interface settings; local storage may also hold a login token. You can clear or restrict this data in your browser settings, though doing so may require you to log in again. Sign out after using a shared device to prevent others from accessing session data that is still active.

Retention Periods and Deletion Requests

Account data is retained for as long as needed to provide subscription services. Order and refund records are retained as needed for transaction verification, dispute handling, and applicable legal requirements. Support ticket data is kept until the issue and any necessary review are resolved. Website statistics are retained only for the period needed for analysis, then deleted or irreversibly aggregated; they are not kept indefinitely for convenience.

You can sign in to the user panel and use the support ticket page to request access to, correction of, or deletion of your data. We need to verify account ownership before processing a request. Deletion may affect login, subscription delivery, and access to past order details. Transaction records that must be retained by law will be restricted to the necessary purpose and deleted when the retention requirement ends.

Data Protection and Policy Updates

Access to data is limited to what is needed to provide the service and handle support requests. We do not share account data with unrelated third parties, except when needed for payment processing, required by applicable law, or authorized by the user. You should also keep your password and subscription links secure and report anything unusual through a support ticket.

Policy changes will be published on this page, and the month at the top will be updated. Material changes to the purposes or scope of data processing will be announced on the website or user panel. If you have questions about this policy or data handling, visit the Contact page for support options or submit a privacy-related support ticket.